Customer service is an important duty of a travel agent. Not only will travel agents book your trip and tell you about where you are going, but they will plan every detail from the time that you leave your home until the time you return. They can take care of transfers, and assist in upgrades and any special requests that you may have — for example, low-fat meals on your flight or a specific room or floor at a hotel. Although these requests may be made online, in many cases, these requests may get lost in the translation. The direct relationship that travel agents have with companies allows them to go above and beyond for their customers.